Effective Date: August 27, 2025
At ctrlprint.shop, our products are made-to-order using print-on-demand fulfillment. Because each item is created specifically for you, we have special rules for refunds and returns.
1. Eligibility for Refunds & Returns
We accept returns or issue refunds in the following cases:
- Damaged products – items that arrive broken, misprinted, or defective.
- Incorrect items – if you receive a product different from what you ordered.
- Lost shipments – if your order does not arrive within a reasonable time and the carrier confirms it as lost.
Customers must contact us within 14 days of receiving the product and provide photos of the issue.
2. Cases Not Eligible
We cannot offer refunds or returns if:
- You ordered the wrong size, color, or variant.
- You change your mind after ordering.
- The product looks slightly different from the mockups (small variations in print placement or color are normal in print-on-demand).
3. Process for Refunds or Replacements
- Contact us at ops@ctrlprint.shop with your order number and photos of the issue.
- Once we verify, we will offer either:
- A replacement product (shipped at no extra cost), or
- A refund to your original payment method.
- Refunds may take 5–10 business days to appear, depending on your bank.
4. Shipping Costs
- If your order qualifies for a replacement or refund, shipping costs are covered by us.
- If the issue is not eligible (see section 2), return shipping (if applicable) is at the customer’s expense.
5. Order Cancellations
- Orders may only be cancelled before they enter production (usually within a few hours of placing the order).
- Once an order is sent to production, it cannot be cancelled.
6. Contact
For all refund and return requests, contact us at:
Email: ops@ctrlprint.shop
Business Address: Peristeri, 12131, Attica, Greece